Shop Terms & Conditions
These Terms will apply to any contract between Ambiente Flamenco for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our website. By purchasing from Ambiente Flamenco you are deemed to have accepted these Terms.
We reserve the right to amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 1st December 2017. These Terms, and any Contract between us, are only in the English language.
Purchasing from Ambiente Flamenco
Our shop pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each page of the order process.
Age restriction: If you are a consumer, you may only purchase products from Ambiente Flamenco if you are at least 18 years old
Full payment is required prior to completion of order. You can use the Paypal buttons provided or contact us if you are ordering a custom item and we will send you a bespoke PayPal invoice. Once payment has been received we will begin the preparation of your item. If you have any queries regarding production time please feel free to contact us.
If you're lucky enough to have received a discount code please contact us to apply it to your order! Please note, unless otherwise specified, discount codes are only valid for Ambiente Flamenco dancewear.
Delivery of an Order shall be completed when the delivery service deliver the Products to the address you gave us and the Products will be your responsibility from that time. You own the Products once we have received payment in full, including all applicable delivery charges.
The delivery cost quoted on the product page is valid for delivery to the UK only. If you require delivery to another country please contact us for a quote. If you purchase a product for delivery to another country without contacting us prior to doing so you may be charged for any extra delivery costs which may be applicable
Products returned through non-delivery to an address or non-collection from a postal depot will incur a redelivery charge.
We offer worldwide shipping on request. If you do request international shipping, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. Ambiente Flamenco will not be liable or responsible if you break any such law.
Any delivery dates stated or implied are approximate only. Delays, acts or omissions of a third party carrier are outside of our control. If your parcel is late, please allow 10 working days from date of despatch, as there may be a delay with the postal service. If your parcel hasn't arrived after this time, please contact us. For international deliveries please allow 30 days prior to contacting us.
For faulty or damaged items, returns are accepted within 14 days of receipt of your order. Please contact us prior to returning any item as we are unable to accept returns without prior notice. You are responsible for the cost of return postage, however we are happy to work with PayPal's free return shipping scheme ‑ find out more details here
Please note, all items (except ready-to-wear items) are made to order especially for you, so we cannot offer refunds or exchanges for a problem with the size or colour ordered. Please always make sure that you order the correct size and colour using the size chart and fabric gallery ‑ don't hesitate to contact us if you need any clarification or advice
If we do agree to accept a return from you we will refund you the price you paid for the Product(s). However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. Our items are packaged in such a way that you can easily examine them on receipt and repackage if necessary. You have a legal obligation to take reasonable care of the item(s) whilst they are in your possession. Returned items must be complete, undamaged, include supplies and all documentation and gifts that were part of the cancelled transaction. Missing parts or damaged merchandise will be deducted from the final refund.
If we do agree to accept a return from you we will refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product by UK Standard mail or International Standard mail at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
RETURNING ITEMS FROM OUTSIDE THE UK – if you are returning an item from outside the UK please mark the parcel as 'Returned Goods'. We are not responsible for any customs charges incurred if you fail to do so, and any charge incurred, including the Royal Mail Handling Fee, will be deducted from your refund.
DAMAGED ITEMS – Where items arrive damaged or missing, we will need photographic evidence of the item and/or packaging within 48 hours of receipt in order to claim from the postal service involved. Refunds or replacements (where possible) will be offered when goods are damaged or lost in the post. Please retain the item and packaging until advised you may dispose of, in the event of a postal service investigation.
Products & Pricing
Our site contains a large number of Products. It is always possible that, despite reasonable efforts, some of the Products on this site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because we cannot meet your requested delivery date, or because of an error in the listing, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
Contacting Ambiente Flamenco
For any queries with regards to orders please contact us by email at firstname.lastname@example.org
• Our Gift Vouchers must be redeemed directly through Ambiente Flamenco, as full or part payment of products from our Website. A Gift Voucher cannot be used to purchase a further Gift Voucher. The "Buy Now" buttons do not function with gift vouchers. Please contact us to redeem your gift voucher and we will be happy to assist
• Gift Vouchers are valid for all products in our online store unless otherwise stated in the product description. They are not redeemable against any class, show or event on our listings pages.
• When ordering a direct email Gift Voucher, you should ensure to enter the recipient's email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Voucher
• All Gift Vouchers expire 12 months from the date of issue. If you would like the issue date to be at a later date (for Christmas or Birthday gifts for example) please let us know at the time of order. The voucher will be valid from this date for a period of 12 months
• Site offers and promotions do not apply when purchasing gift vouchers
• Gift Vouchers cannot be exchanged for cash
• Gift Vouchers may only be redeemed against products purchased in the same currency as the Gift Voucher
• Where Products purchased online with a Gift Voucher are returned, monies owing will be refunded by a Gift Voucher
• We are not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances
As a UK based company, all transactions and agreements will be considered entered into in the UK and are subject to UK law and the exclusive jurisdiction of the UK courts. In the case of any legal claim or dispute, the case will be brought before the courts of England and the UK.
Managing Directors: Amber Domenech Patey & Miquel Domenech Pretus